Refund & Cancellation

Custom 3D-printed products are manufactured specifically to your uploaded design, selected material, colour, size, finish, and quantity. Because these items cannot be resold, different terms apply.

Cancellation before production starts: You may cancel your order at no cost before printing or material preparation begins. Once confirmed, the full amount will be refunded to your original payment method within 5–7 business days.

Cancellation after production begins: Once any production step has commenced, the order cannot be cancelled and no refund will be issued for change of mind, incorrect measurements, a wrong file upload, or a decision that the item is no longer needed.

Customer responsibility for design files: You are responsible for verifying model dimensions, wall thickness, geometry, file orientation, intended application, material and colour selection, quantity, and delivery address before placing the order. Flux3D is not liable for errors from incorrect files or specifications.

Manufacturing tolerances: Minor variations in surface texture, support marks, layer lines, colour shade, and dimensions within disclosed manufacturing tolerances are not defects and do not qualify for a refund.

Design consultation charges: Fees for 3D modelling, design consultation, or file repair are non-refundable once the work is completed, even if the main order is cancelled before production.

Cancellation before dispatch: You may cancel before dispatch and receive a full refund to your original payment method.

Cancellation after dispatch: Once dispatched, the order cannot be cancelled. You may initiate a return after delivery, subject to the conditions below.

Return window — 7 calendar days from delivery:

• Wrong product delivered
• Product arrived damaged in transit
• Product has a manufacturing defect
• Quantity received does not match the confirmed order
• Change-of-mind return (conditions apply — see below)

Change-of-mind returns: Accepted on ready-made (non-personalised) products if the item is unused, undamaged, and returned in its original condition with all packaging and accessories. Prior approval from our team is required before sending the item back. Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the reason is our error.

Personalised or made-to-order products are not eligible for change-of-mind returns.

Report a damaged, defective, or incorrect product within 48 hours of delivery. Late claims may not be accepted except where required by law.

Required documentation:

• Order number and customer contact details
• Clear photographs of the product showing the issue
• Photographs of outer and inner packaging
• An unpacking/unboxing video (strongly recommended)
• Photograph of the shipping label

Depending on the issue, we may offer a replacement, reprint, repair, partial refund, or full refund.

When the error is ours, we will arrange or cover return shipping at no cost to you.

We accept exchanges on ready-made products for a different colour or variant of the same item, subject to stock availability and return conditions being met.

Request an exchange within 7 days of delivery by contacting our support team. Exchanges are not available on custom-printed or personalised orders.

If the desired variant is out of stock, a refund will be processed instead.

Do not return any product without prior written approval from Flux3D. Unauthorised returns may not be accepted and refunds will not be issued for unapproved items.

Flux3D's error (wrong item, defective, transit damage): We will arrange a reverse pickup or reimburse verified return shipping costs.

Customer-initiated return (change of mind): You are responsible for secure packaging and return shipping costs. Original shipping charges are non-refundable. We recommend a tracked courier — Flux3D is not liable for items lost or damaged during customer-initiated return transit.

RTO (Return to Origin): If delivery fails due to an incorrect address, recipient unavailability, or failure to collect from the courier, the order returns to our facility. Re-delivery may incur an additional charge. Refunds for RTO orders are issued after deducting original shipping and handling costs.

If your account was debited for a failed transaction, we will cross-verify with Razorpay's records. Do not make a second payment until the status of the first is confirmed — verified duplicate charges will be refunded.

A payment debit alone does not confirm your order. An order is confirmed only after Flux3D receives successful payment confirmation from Razorpay and issues an order confirmation to you.

Failed-payment reversals may be processed automatically by Razorpay or your issuing bank. If the amount is not returned within 7 business days, contact our support team with your transaction reference number.

A partial refund may be offered when:

• Only part of a multi-item order is defective or incorrect
• A product has minor damage that does not affect its core function
• A custom order is partially completed when a valid cancellation is made
• Shipping or handling charges are deducted from the refund amount

The partial refund amount will be communicated to you in writing before processing.

Flux3D accepts online payments via Razorpay, including UPI, debit cards, credit cards, and net banking.

Cash on Delivery (COD) is not available. All orders must be paid online at checkout.

If a payment was processed incorrectly due to a technical error on our platform, please contact us with the transaction reference and we will investigate and resolve it promptly.

Nothing in this policy limits or excludes any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

If your complaint has not been resolved fairly, you may escalate to the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

This policy is governed by the laws of India. Any dispute that cannot be resolved through our internal process will be subject to the jurisdiction of the courts applicable to Flux3D's registered business location.

For any questions, email flux3d.in@gmail.com or WhatsApp us at +919623023480.