Refund & Cancellation

Custom 3D-printed products are manufactured specifically according to the customer's uploaded design, selected material, colour, size, quantity and other specifications.

Cancellation before production: Customers may request cancellation before production begins. When cancellation is approved before production starts, the eligible order amount will be refunded. Any separately approved design-modification, 3D-modelling or consultation charges already incurred may be non-refundable if the work has already been completed.

Cancellation after production begins: Custom orders cannot normally be cancelled after printing, material preparation or production has started. No refund will be provided for a correctly manufactured custom product merely because the customer changed their mind, selected the wrong measurements, uploaded the wrong file or no longer requires the item.

Customer-uploaded files: The customer is responsible for checking model dimensions and scale, wall thickness, geometry and design accuracy, file orientation requirements, intended application, material and colour selection, quantity and delivery address.

Manufacturing variations: Minor variations may occur because 3D printing is an additive manufacturing process. Small differences in surface texture, support marks, layer lines, shade, dimensions or finishing will not automatically qualify as defects when they are within reasonable manufacturing tolerances disclosed to the customer.

Cancellation before dispatch: Ready-made product orders may be cancelled before dispatch. An eligible cancellation made before dispatch will receive a refund to the original payment method.

Cancellation after dispatch: Orders cannot normally be cancelled after dispatch. The customer may request an eligible return after receiving the product, subject to the return conditions below.

Return eligibility: A ready-made product may be returned within 7 calendar days of delivery when the wrong product was delivered, the product arrived damaged, the product has a manufacturing defect, the quantity received does not match the confirmed order, or an unused ready-made product is accepted for return under Flux 3D's change-of-mind return conditions.

Change-of-mind return: The product must be unused and undamaged, returned in its original condition and packaging, with all included parts. The customer may be responsible for return-delivery charges and original shipping charges may be non-refundable. The return must be approved before the product is sent back.

Custom-made or personalised products are not eligible for change-of-mind returns.

Customers must report a damaged, defective or incorrect product within 48 hours of delivery.

The request should include the order number, customer name and contact details, description of the issue, clear photographs of the product, photographs of the external and internal packaging, an unpacking video where reasonably available, and a shipping label photograph.

Flux 3D will review the request and may offer a replacement, reprinting, repair, partial refund or full refund depending on the nature of the issue.

Do not require customers to pay return shipping when Flux 3D delivered a damaged, defective or incorrect product.

A failed transaction for which the customer's account was debited will be checked against the payment gateway's transaction records.

Customers should avoid making repeated payments until the previous payment status is confirmed. A verified duplicate payment will be refunded to the original payment method.

A payment debit alone does not confirm an order. An order is confirmed only after Flux 3D receives successful payment confirmation and issues an order confirmation.

Failed-payment reversals may be processed automatically by the payment provider or issuing bank.

These terms are governed by the laws of India. Disputes will be subject to the jurisdiction applicable to Flux 3D's business location, subject to applicable consumer rights.

If you have any questions, contact flux3d.in@gmail.com.